Refund Policy

At ORIGINS, we want you to be satisfied with your purchase. Please read our refund and exchange policy carefully before placing your order.

Returns and Exchanges

You may request a return or exchange within 14 days of receiving your order.

To be eligible for a return or exchange, the item must be:

• Unused, unworn, and unwashed
• In its original condition
• With all tags and packaging attached
• Accompanied by proof of purchase or order confirmation

Non-Returnable Items

We cannot accept returns or exchanges for:

• Items that have been worn, washed, altered, or damaged after delivery
• Items without original tags or packaging
• Final sale or discounted items, unless defective
• Items returned after the allowed return period

Size Exchanges

If you ordered the wrong size, you may request a size exchange depending on stock availability. The item must meet the return conditions listed above.

Defective or Wrong Items

If you receive a defective item or the wrong product, please contact us within 48 hours of receiving your order with your order number and clear photos of the issue.

If the issue is confirmed, we will arrange a replacement, exchange, or refund.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the original payment method where possible. Refund processing time may vary depending on your payment provider.

Shipping Fees

Shipping fees are non-refundable unless the return is due to a defective item or an error from our side.

Customers may be responsible for return shipping costs unless the item received was defective or incorrect.

How to Request a Return or Exchange

To request a return or exchange, please contact us:

• Instagram: Origins
• Order Number: Please include your order number in your message

ORIGINS reserves the right to refuse returns that do not meet the conditions stated in this policy.