Shipping policy

Shipping Policy

Thank you for shopping with ORIGINS. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing

Orders are processed after confirmation and payment verification, where applicable.

Order processing usually takes 3–4 business days. Processing times may be longer during weekends, public holidays, sale periods, or high-demand periods.

Delivery Areas

We currently deliver within Egypt.

If your location is outside our standard delivery coverage, our team may contact you to confirm whether delivery is available.

Estimated Delivery Time

Estimated delivery timelines are:

  • Cairo, Giza, and Alexandria: 3–5 business days
  • Other governorates: 5–7 business days

Delivery times are estimates and may vary depending on your location, courier service, weather conditions, public holidays, or circumstances outside our control.

Shipping Fees

Shipping fees are calculated and displayed at checkout before you complete your order.

Shipping fees may vary depending on your delivery location, order value, and available shipping method.

Order Confirmation

After placing your order, you may receive an order confirmation by email, SMS, WhatsApp, or through the contact details provided at checkout.

Please make sure your phone number and delivery address are accurate to avoid delays.

Failed Delivery Attempts

If the courier is unable to reach you or deliver the order due to incorrect information, unavailable contact number, or refusal to receive the order, the order may be returned to ORIGINS.

Additional shipping fees may apply if you request re-delivery.

Damaged or Missing Orders

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of receiving your order.

Please include your order number and clear photos so we can review the issue and assist you.

Contact Us

For shipping questions, please contact us: